Last updated: 1 September 2026
This page sets out how and when we send orders, what delivery costs, and what to do if a parcel is late. It forms part of our terms and conditions.
Where we deliver
We deliver to addresses in the United Kingdom only — England, Scotland, Wales and Northern Ireland, including the Scottish Highlands and Islands, the Isle of Man and the Channel Islands.
We do not currently ship outside the United Kingdom. If you place an order with a non-UK delivery address we will contact you and refund it in full.
Dispatch time
Orders are picked and dispatched within 3–5 business days of payment clearing. Orders placed on a weekend or public holiday are counted from the next business day.
You will receive a dispatch email with a tracking link as soon as your parcel leaves. If you have not received that email within seven business days, contact us and we will look into it.
Delivery cost and time
Delivery is a flat £20 to any UK address, whatever you order and however many items are in the basket. There is no separate charge per item and no surcharge for remote postcodes.
| Destination | Dispatch | Total time from order | Cost |
|---|---|---|---|
| United Kingdom, all addresses | 3–5 business days | 5–9 business days | £20 flat |
The 5–9 business day figure is dispatch plus a 2–4 business day tracked delivery leg. These are estimates from our carriers rather than guarantees, and peak periods such as December can add a few days.
The exact total, including delivery, is shown at checkout before you pay.
Prices and currency
All prices on this site, including the delivery charge, are shown and charged in pounds sterling (GBP) and include UK VAT where applicable. If your card is issued in pounds sterling, your bank converts at their own rate and may add a fee. There are no import duties or customs charges on UK deliveries.
Where we ship from
We work with a small number of vetted fulfilment partners, so items in the same order may occasionally arrive in separate parcels on different days. You are never charged twice when this happens, and every parcel is tracked separately.
Tracking your order
Your tracking link is in your dispatch email. Tracking can take up to 48 hours to start updating after dispatch, which is normal and not a sign that anything is wrong.
Lost the email? Send us your order number at support@vgmhappypets.com and we will resend it.
Late, missing and undelivered parcels
- Running late. If tracking has not updated for seven business days, contact us and we will open an enquiry with the carrier.
- Marked delivered but missing. Check with neighbours and any safe place first, then contact us within seven days of the delivery date and we will investigate.
- Lost in transit. If a carrier confirms a parcel is lost, we send a replacement or refund you in full, including the £20 delivery you paid.
- Wrong address. If a parcel is returned to us because the address was incorrect or nobody was available, we can resend it once you cover the £20 delivery again, or refund the goods less the original delivery charge.
Address changes
Email us as soon as possible. If your order has not been dispatched we can change the address free of charge. Once it has been dispatched we cannot.
Questions about this policy?
Email support@vgmhappypets.com or call +44 7956 877629, Monday to Friday, 9am–6pm UK time. Postal address: VERY GOOD MAN LTD, 66 Paul Street, London, England, EC2A 4NA.